Refund Policy
REFUND POLICY
Thank you for your shopping at Incorporation Agency. We hope you are happy with your purchase. We strive to ensure that you are fully satisfied with our services and products. Before placing an order with us, please review this Policy, to make sure you are satisfied with our Return and Refund Policy.
Please call us immediately or within 30 minutes of placing your order. We will review your order and determine on a case by case basis if the return can be available.
REFUND POLICY
Please note that due to the nature of the service or products, the following services and products are non-refundable:
- Agency/Service/Incorporation Agency Fees
- Name Search & Analysis Fees
- Specialist Review Fees
- NUANS Report Fees
- Name Approval Fees
- Document Retrieval Fees
Refundable Fees Under Certain Conditions
Depending on the period of the service, we can provide a refund in the following circumstances:
- Government Fees: Only if filing has not been submitted to the government yet.
- Draft Fees: Only if a draft has not been sent for approval via email yet.
- Company Key Retrieval Fees: Only if company key has not been requested from the government yet.
- Shipping Fees: If the shipping department has not started preparing the physical items for shipping yet.
- Future Date Fees: If a future date was not used for filing.
Add-on Services
A full refund for the following services can be accepted under these conditions:
- Minute Book: If the minute book has not been prepared.
- Initial Return Filing: If the Initial Return filing has not been submitted to the government yet.
- Annual Return/Declaration: If the annual return/declaration filing has not been submitted to the government yet.
- Company Key: If the company key has not been provided via email yet.
- Domain/Email: If the domain or email addresses have not been registered yet.
- Google Listing: If the process of the Google Listing application has not started yet.
- Business Number: If the business number has not been provided via email yet.
- GST/PST/Payroll/WCB Account Setup: If consent has been given to proceed with CRA registrations.
- Share Certificate: If the Share Certificate has not been prepared.
- Corporate Seal: If the corporate seal has not been prepared.
- Trademark Pre-Submission Fees: If no search or analysis have been completed for the proposed trademark.
- Trademark Post-Submission Fees: If the trademark application has not been submitted to the government.
Chargeback & Disputes
In the event that a chargeback is initiated by a User for any of our Products or Services, the following procedures shall apply:
Chargeback Notification and Communication: Upon receiving notice of a chargeback, Incorporation Agency will make reasonable efforts to contact the User through the contact information provided during the order process. We will attempt to resolve the matter directly with the User before proceeding with formal dispute procedures.
Dispute Response Process: If we are unable to reach a mutually acceptable resolution with the User, or if the User fails to respond to our communication attempts within a reasonable timeframe, Incorporation Agency reserves the right to respond to the chargeback dispute through the appropriate payment processor channels. In responding to such disputes, we may provide relevant evidence including but not limited to:
- Government documents prepared, submitted, or received on behalf of the User
- Proof of any physical goods prepared or shipped
- Email correspondence and order confirmations
- Payment transaction details and receipts
- Recorded phone conversations
- Any other documentation relevant to the transaction
Dispute Resolution Outcomes: If the chargeback dispute is resolved in favor of Incorporation Agency, the transaction and all related matters shall be considered fully resolved and the User will remain responsible for all amounts due. If the chargeback dispute is resolved in favor of the User, Incorporation Agency reserves the right to pursue collection of any outstanding amounts for Services already rendered or products already delivered, including but not limited to referring the matter to a third-party collection agency and reporting the debt to credit bureaus as permitted by law.
Conditions for Dispute Resolution: As a condition of resolving any dispute, Incorporation Agency reserves the right to require the User to enter into a Non-Disparagement Agreement. Such agreement may include provisions restricting the User from making negative, defamatory, or disparaging statements about Incorporation Agency, its Services, Products, employees, or business practices on any platform, including but not limited to social media, review websites, or other public forums.
